Pharmacy Technician I/II - Ambulatory/Retail

Pharmacy Technician I/II - Ambulatory/Retail

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

As a Duke Regional Hospital employee located at our Lincoln Community Health Center Pharmacy location, you will be a part of an award winning team in work culture and teamwork. We are seeking team members that model behaviors that exemplify our core values of safety, teamwork, excellence, diversity, and integrity. The Technician must demonstrate excellence in customer service while ensuring all medication needs and regulatory compliance standards are met. The Technician must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment.

Work Location: Duke Regional Hospital location at Lincoln Community Health Center Durham, NC

Working hours:

• Day shift rotating 8:00 am-5:00 pm and 9:00 am - 6:00 pm Monday-Friday; except occasional 11:00 am - 8:00 pm on Tuesdays

General Description of the Job Class

Pharmacy Tech I

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution, and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.

Pharmacy Tech II

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution, and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
• Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duties and Responsibilities of this Level

• To accurately and efficiently follow workflow procedures including prescription processing, medication preparation, and distribution to patient.
• Restock automatic dispensing cabinets as needed
• Answer and screens telephone calls and directs calls to appropriate personnel when needed.
• Handle medications in accordance to department, regulatory, and legal requirements (e.g., medication records, pulling outdated/unusable medications).
• Collaborates with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver a timely resolution of any medication or insurance related concern.
• Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
• Efficient operation and basic level of technical support for specialty machinery, equipment, devices, or software necessary in performing job functions (e.g., automated dispensing cabinets, pharmacy management systems).
• Deliver medications and supplies to patient care and ancillary areas.
• Complete and document all assigned safety and quality activities in compliance with department procedures.
• Manage individual responsibilities while supporting team members and contributing to broader team goals.
• Perform other related duties incidental as assigned.

Knowledge, Skills & Abilities

• Considerable knowledge of drug names, medical terminology, and pharmaceutical calculations.
• Proficient computer skills.
• Strong written and verbal communication skills.
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
• Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending, and reaching.

Minimum Qualifications

Education

• Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
• Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

• Pharmacy Tech I: N/A
• Pharmacy Tech II: Minimum of one years related experience.

Degrees, Licensures, Certifications

• Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
• Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.