Personal Stylist, Short Pump Town Center - Full Time

Personal Stylist

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

As a Personal Stylist, also known as MyStylist, your focus is to exceed performance metrics with an entrepreneurial mindset. You will drive enterprise-wide cross selling to deliver sales goals and achieve sales growth. You will also embrace innovation, new selling ideas, and applications. Your role is to provide an elevated and seamless customer experience through expertise in lifestyle selling, in-store and virtual selling and service by leveraging technology. Personal Stylists are expected to expand their customer base by developing key relationships with vendor partners, store leadership, peers, and their local community. This position also focuses on new customer acquisition, building and maintaining strong client relationships through clienteling, and building a social media presence.

Exceed sale goals by providing a personalized and elevated shopping experiences in-store and online

Drive customer acquisition through networking opportunities, leverage social media to seek online and in-store traffic, and create and execute a compelling online presence to form awareness and promote the services and experiences you offer

Partner with store team, vendors and community partners to develop and host virtual and in-store events to deliver incremental sales

Leverage selling tools and resources to increase annual spend and repeat client visit rates through ongoing outreach and correspondence; invite customers to virtual and/or in-person appointments; promote goods, looks, and products that are relevant to your customer

Make data driven decisions that will drive growth and understand your local market and customer base

Meet with the Store Manager on a regular basis to inform them of your performance, goals and actions

Complete Daily and weekly tasks include checking emails, appointment booking upkeep, customer follow-up, content development and posts, and other duties as assigned

Attend Vendor trainings and development workshops as assigned

Share your knowledge and support peers in growing their skillset while continuously developing yours

Regularly participate in store leadership meetings and visits

Maintain a clean, safe and inviting environment in alignment with our company standards and guidelines

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Ability to communicate and share information with diverse groups of customers and peers

Self-starter able to adapt quickly to changing customer expectations and needs

Resourceful and able to adapt quickly to changing priorities and deadlines

Keen sense of fashion, ability to coordinate items and suggestive selling techniques

Experience or familiarity with a variety of lifestyles, business segments and social media platforms while displaying credibility to interact with broad customer base

Minimum of 3 years retail experience or other high touch selling position

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

Frequent use of computers and handheld electronic equipment

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Lifting and moving items weighing up to 25lbs

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.