Performance Hall Operations Manager

Performance Hall Operations Manager

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Assists the production team in directing, supervising and scheduling all aspects of DeVos Performance Hall non-theatrical operations, including setups, conversions, and custodial services.
• Coordinates the operations and custodial activities with other building departments and show-related contractors.
• Implement facility rules, regulations, policies and procedures.
• Maintain inventory and procure supplies as needed to support the performance hall.
• Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
• Provide clear, concise, and timely communication to other departments.
• Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
• Assures facility readiness and smooth operation of events.
• Create and track service requests with other departments.
• Serves as Performance Hall Manager as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
• Minimum of 2 years' experience in Supervising or Managing in a similar facility
• Additional experience may be substituted for education
• Supervisory experience preferred

Skills and Abilities

• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Strong customer service skills
• Professional presentation, appearance and work ethic
• Some computer skills
• Ability to work with limited supervision and as a team member
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: DeVos Performance Hall, Grand Rapids, MI

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.