Assistant Manager Vehicle Repurchase Operations

Assistant Manager Vehicle Repurchase Operations

The Assistant Manager Vehicle Repurchase Operations plays a key role in managing GM's repurchase program, ensuring compliance, efficiency, and customer satisfaction. This position supports cross-functional teams and field sales personnel in executing repurchase cases, while embodying GM's values: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome.

What You'll Do (Responsibilities):

• Manage end-to-end repurchase case lifecycle, including documentation, approvals, and resolution
• Ensure compliance with federal/state regulations and GM policies
• Serve as primary liaison with Morley RVDC (supplier partner responsible for repurchase execution), overseeing supplier performance and issue resolution
• Support field sales teams with access, training, troubleshooting and escalations for repurchase
• Manage program budget, validate invoices, and collaborate with Finance and Procurement
• Drive resolution of customer cases with empathy and transparency
• Identify and implement process improvements and digital tools
• Analyze repurchase trends and performance metrics to inform strategy
• Leverage CRM systems and data storytelling to communicate insights and drive decisions
• Lead projects to ensure compliance with critical state laws for timing, transparency and accuracy
• Collaborate with Legal, Finance, Quality, Remarketing, and Customer Care teams
• Support team members and promote an inclusive, growth-oriented culture
• Monitor legal and regulatory changes impacting repurchase operations

Your Skills & Abilities (Required Qualifications):

• Bachelor's degree in Business, Automotive Management, or related field
• 35 years of experience in automotive operations, supplier management, or customer service
• Experience managing third-party suppliers and budgets
• Leverage advanced analytics to uncover actionable insights that drive strategic decision-making and business growth
• Excellent communication, negotiation, and organizational skills

What Can Give You a Competitive Edge (Preferred Qualifications):

• Strong understanding of vehicle repurchase laws and consumer protection

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.