PEOPLE EXPERIENCE & ENGAGEMENT MANAGER

People Experience & Engagement Manager - New York, NY

Position Title: People Experience & Engagement Manager - New York, NY

Salary: $80000 - $100000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A!

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

As part of the larger R/A People Team, we are critical to successfully supporting our operations and are the Champions of R/A's Culture of CARE. This business savvy, human resources professional will be a proactive leader with demonstrated passion, drive & motivation to create value through direct and personal impact on the business.

The exciting things you will be doing at People Experience & Engagement Leader:

• Provide Business Enablement & Partnership Support
• Employee Experience Strategy
• Design and deliver an end-to-end employee experience roadmap.
• Identify key moments that matter across the employee lifecycle (onboarding, milestone recognition, career development).
• Integrate feedback mechanisms (e.g., focus groups, stay interviews, pulse surveys) with data points
• Engagement & Retention
• Support the annual employee engagement surveys and unit managers in developing & following up on action plans.
• Partner with leadership to implement initiatives that reinforce CARE culture and boost morale.
• Launch rolling climate surveys to assess interim sentiment.
• Apply results for localized, rapid response and engagement strategies.
• Talent Development
• Oversee orientation and onboarding programs.
• Collaborate with internal learning teams to curate growth opportunities.
• Champion leadership development for frontline and emerging leaders.
• Recognition & Culture
• Launch and manage peer-to-peer and leadership-driven recognition platforms.
• Facilitate initiatives that build belonging, community, and CARE-aligned behaviors.
• Managed tactical engagement programs such as:
• Service Awards programs for tenure recognition
• Quarterly engagement campaigns and celebration calendars.
• Pilot a "People Partner-on-the-Ground" presence at major mobilizations.
• Launch quarterly "Workplace Innovation Jam" forums for employee-led solutions.
• Use geofenced pulse surveys to gather hyper-local sentiment.
• People Analytics & Insights
• Build dashboards for key people metrics (e.g., engagement, turnover, onboarding success).
• Support ad hoc reporting needs and develop insights that influence HR strategy.
• Benchmark against industry trends to drive innovation.

Qualifications and Experience

The successful candidate will have a proven track record of HR Professional accomplishments, be forward-thinking and eloquent, be able to quickly gain credibility based on performance and personal interpersonal skills. This individual must understand that the culture is value driven, and highly entrepreneurial. This person must be a strong leader with proven strategic and trustworthy abilities, outstanding communication skills, and the ability to work at the highest levels of an organization while relating well to the general workforce.

Bachelor's degree and minimum progressive experience three years in People/Human Resources Leadership, Compliance, Investigations, Employee Engagement, Training, Talent Management, Development, Labor relations experience SHRM certification is a plus.

Demonstrated and progressive experience in luxury business-retail setting; Management/People experience within the hospitality industry a plus

Excellent standup delivery and facilitation skills that drive key learning outcomes and empower application beyond the classroom; Dynamic, self-motivated individual who is comfortable speaking in large groups and with all levels of management

Strategic problem solver, business partner, facilitator of change and ability to effectively evaluate and resolve path forward with emotional intelligence and hard work.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.