PCS Operations Supervisor II-Mt. Laurel, New Jersey

Private Client Services (Pcs) Operations Supervisor Ii

The Private Client Services (PCS) Operations Supervisor II manages wealth management technology and client service operational activities for core, high net worth, institutional, retirement plan and other division areas. Supervises day-to-day activities of a client services unit specializing in Fund Cash Accounting, Asset Services, Account Services, Reconciliations, User Support/Training, System Administration or Middle Office areas.

Depth & Scope:

• Supervises a team in a specialized group of Wealth Management Operations
• Recognizes gaps and trends
• Manages wealth management data processing capability in coordination with internal and external technical resources, including internal technology group, system vendors, consultants and other
• Prepares various management reports and other information documenting unit activities
• Summarizes and highlights important information, incorporating changes and feedback as needed
• Manages operations-related conversion activities for newly-acquired companies and other acquisitions, internal/external audits and other assignments
• Audits staff work on a regular basis
• Ensures regular reconciliation of assets held in various depositories; broker, vendor and company accounts; and internal control accounts
• Supervises monthly processing of common trust funds, including verifying accruals and pricing; determining income distributions; verifying taxable gains and losses; calculating income factors; processing requests for purchases and redemptions; and producing reports
• Ensures calculation and verification of accrued income, including tracking accrual exceptions, calculating corrections and identifying and correcting securities setup problems affecting accruals
• Maintains data integrity of security master file, account master file, flexible payment records and other system files
• Develops, programs and maintains trust Customer statements, including graphical and Flex statements and investment reviews
• Establishes and implements operational goals, strategies, programs, policies and procedures in support of overall division objectives, including budget
• Provides budget input, tracks financial performance to budget and offers recommendations for operational expense reduction
• Supervises revenue area, ensuring appropriate fees are collected
• Coordinates account valuation and fees collection for not-for-profit Clients
• Trains new staff members and other related departments in operations policies, practices and procedures including incorporating procedures for new products, laws and regulations, coordinating with the training department as needed
• Participates in presentations to prospects and Clients as necessary in support of new business and Client retention activities
• Resolves asset services-related problems, including compliance issues, release/transfer of assets from decedent's account and moving Client's funds
• Supervises Client support program and staff ensuring all Client calls are responded to accurately and timely
• Leads effort to educate Customers to utilize technology tools to best advantage

Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below
• 5-7 years related experience required
• Series 99 Required
• Must know the processes of Fund Cash Accounting, Asset Services, Account Services, Reconciliations, User Support/Training and System Administration to back up when necessary
• In-depth knowledge of trust operations activities
• Supervisory experience required
• Demonstrated organizational and time management skills
• Demonstrated ability to problem solve and work independently
• Excellent communication skills, both verbal and written
• PC skills, including demonstrated ability to learn new systems

Physical Requirements:

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous