Retail Operations Manager

Lead. Inspire. Elevate the Retail Dining Experience at Cooper University Hospital.

Sodexo is seeking an experienced Retail Operations Manager to join our Food & Nutrition team at Cooper University Hospital, located in Camden, New Jersey.

Cooper University Health Care is the leading academic health system in South Jersey, providing access to primary, specialty, tertiary, and urgent careall within one integrated network. The system includes 9,600 team members, 1,600 nurses, and more than 900 physicians and 450 advanced practice providers across 75+ specialties.

The Retail Operations Manager will report to the General Manager and oversee a team of approximately 40 employees, managing all aspects of daily retail food service operations while ensuring excellence in quality, safety, and service.

Why Join Sodexo?

At Sodexo, we create environments that inspire excellence. As a Retail Operations Manager, you'll have the opportunity to:

• Lead a talented team in a high-profile healthcare setting
• Drive innovation in retail dining operations
• Make a positive impact on the customer and patient experience
• Grow your career within a global organization that values development and advancement

What You'll Do

• Lead and motivate a team of 40 hourly-paid employees, providing coaching, mentoring, and development opportunities.
• Oversee cash-handling procedures, POS system programming, and maintenance.
• Ensure compliance with food and physical safety programs and Sodexo standards.
• Manage daily opening and closing operations and ensure smooth retail service throughout the day.
• Maintain and update digital and physical signage, ensuring proper product merchandising and marketing displays.
• Manage vendor relationships and ensure compliance with contractual agreements.
• Maintain high standards for ordering, inventory, and product presentation.
• Support financial performance goals, labor management, and customer satisfaction initiatives.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, dental, vision care and wellness programs
• 401(k) plan with matching contributions
• Paid time off and company holidays
• Career growth opportunities and tuition reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven leadership experience in retail food or hospitality management.
• Strong communication skills and ability to work collaboratively at all levels of the organization.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated passion for delivering exceptional customer service.
• Tech-savvy with working knowledge of automated food inventory, ordering, and management systems as well as digital signage and menu board software.
• Flexible to take on additional responsibilities as needed.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years of experience in retail operations