PBX Operator

Pbx Operator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplaceit's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a jobit's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!

Your Role

To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests. To dispatch all guest calls through radios or devices to the appropriate departments Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times. To obtain updated information daily on resort events and be able to accurately answer inquiries about these events. Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers. To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name) To follow up with all guest calls and complaints (using guests name) Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions To Log and store all guest packages following all procedures Maintain the PBX area in a neat and orderly manner. Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

Qualifications

High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift

Compensation Range The compensation for this position is $20.00/Hr. - $22.00/Hr. based on qualifications and experience.