Patient Services Representative - Clinic

Sioux Center Health Patient Services Representative

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There's a reason we are a recognized healthcare leader.

Position Highlights

Discover a Career of Faith and Healing: For over 70 years, Sioux Center Health has served patients with Jesus' healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.

A Career that You Will Love: There's no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

A Chance to Make a Difference: Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Summary

• The Patient Services Representative registers patients that come into the clinic, accepts payments for clinic charges and billings, performs general clerical duties, and distributes patient information as appropriate. This position may also be responsible for basic data entry duties including, but not limited to: batching charges for data entry, entering charges, payment and discounts.

General Hours of Work

• Monday through Friday - rotating Saturdays

Education and/or Experience

• High School diploma or GED. Computer experience preferred. Bi-lingual experience preferred but not required.

Certificate, Licenses, Registrations

• N/A

Essential Functions

• Coordinates appointment scheduling and follows the provider's scheduling needs. Maintains timely flow of patients.
• Assists the provider and nurse with other support duties as time allows, including but not limited to: making copies, opening mail, fax items, print forms, scanning into charts.
• Answers the provider's lines. Does not leave caller on hold or unattended for extended periods of time. Alerts appropriate personnel to urgent messages/issues that require immediate attention.
• Provides information to patients/visitors within scope of knowledge or refers to appropriate individuals. Prior to each visit, update insurance and patient demographics, print an encounter form and sign the consents. Scan insurance cards, driver's license, and consent form. At the visit collect the co-pays or co-insurance and any old balance. Prints or sends via portal the patient visit summaries.
• Makes follow-up phone calls as advised by physician or nurse.
• Greets patients, visitors, and co-workers in a prompt, courteous and helpful manner.
• Responsible for overseeing the maintenance of equipment and ordering supplies for the department.
• Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records.
• Scans reports received into the appropriate patient chart.
• Copies medical records for patients at their request for transfer of records following established policies and procedures.
• Accurately scans in reports and forms.
• Faxes necessary medical record information to satellite clinic location.
• Responsible for producing forms for the clinic.
• Print and distribute transcribed dictation, letters, i.e. correspondence.
• Enters personal checks onto the patients account (if applicable). Enters charges (if applicable).
• Explains and enrolls patients into AveraChart patient portal.
• Performs other duties and responsibilities as assigned.