Patient Service Representative (PSC) - Cardiology

Location Detail: 2979 Main St Bridgeport (10470)

Shift Detail: M-F ( 8:30a-5:00p)
*No nights or weekends!

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Thoroughly review office schedules and obtain outside records and scan into the EMR system ensuring all pertinent lab work, testing, hospitalizations, etc are available for the patients appointment
• Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Verify patients insurance for active status by performing eligibility through EPIC; at times will need to call insurance carrier for verification and/or use web portals; obtain referrals as necessary
• Scanning all pertinent faxes for filing (ie: insurance approvals or denials)
• Welcomes patients in person, cross trained at the front desk, or on the telephone and takes detailed messages as needed.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary.
• Assist with WQs, Worklists and Inbasket messages to remain current

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .