Patient Service Representative, Infusion Pharmacy

Sutter Health Supply Chain Associate

Maintains appropriate levels of patient and nursing supplies and monitors usage, schedules and setting up deliveries, obtaining information and communicating with patient care team to meet patient needs and to help resolve incidents, performing prescription and supply order entry as well as documenting pertinent information. Obtains information such as weight, changes in medication profile and other information and relay it to the pharmacist, and will identify client issues that require consultation with a pharmacist or nurse. Participates in product and supply selection and decisions and inventory control. Helps resolve billing issues and will facilitate working with the billing office. Works with the intake team to facilitate new patient referrals. Develops supply templates, streamlining courier service processes and delivery processes, assembling patient charts and start of care packets, checking ancillary supplies, performing IV admixture, and/or picking and packing supplies and deliveries.

Full time day shifts: weekdays varied/weekends as needed.

Education: HS diploma or General Education Diploma (GED)

Typical experience: 1 year of recent relevant experience.

Skills and knowledge:

• Responsible for using pharmacy systems to obtain patient and drug information in order to ensure accurate planning of needed supplies, equipment, and prescription drug therapies.
• Knowledge of medical terminology; pharmaceutical generic and trade names; pharmaceutical calculations; and laws and regulations relating to the practice of pharmacy.
• Serve as a liaison between pharmacy, patient, and other health clinicians by providing effective communication (both verbal and written).
• Schedule routine home infusion therapy deliveries.
• Display strong customer-service skills including excellent communication skills.
• Proficient computer and keyboarding skills including MS Office applications.
• Ability to read and interpret physician orders.
• Ability to plan, prioritize, and organize workflow in a dynamic and sometimes chaotic environment.
• Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.
• Ability to be aware of surroundings and respond to emergency and/or urgent events.
• Ability to think critically and to manage multiple assignments effectively.
• Detail-oriented.
• Ability to communicate with possibly disoriented, combative patients.
• Work as a team player to achieve SCAH and department goals.
• Ability to work calmly and respond courteously in a mentally and physically demanding environment.

Job shift: Days

Schedule: Full Time

Shift hours: 8

Days of the week: Monday - Friday, Variable

Weekend requirements: As needed

Benefits: Yes

Unions: No

Position status: Non-Exempt

Weekly hours: 40

Employee status: Regular

Pay range is $29.36 to $38.17 / hour