Patient Service Associate - Signature Care at the Center for Living

Patient Service Associate - Signature Care At The Center For Living

We are seeking a Patient Service Associate for our Signature Care clinic at 3475 Erwin Rd. in Durham to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

Job duties and responsibilities include: preparing for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities; checking-in on arrival, double identifiers for patient verification, and updating all demographics in Maestro; opening daily cash management batch for collecting payments and closing each batch at the end of each business day adhering to all cash management processes and policies; reviewing all work files/work queues in Maestro and making all necessary adjustments/changes; managing the Signature Care referral work queues with the goal that all will be addressed and completed within 24 hours of submission; explaining billing to patients according to PRMO credit and collection policies; handling internal billing system for internal concierge fees; answering telephone live, assisting patients with requests, cancellations, reschedules, and initiating messages via in basket; maintaining log for faxes and scanning documents into EPIC; billing schedules for the provider templates; and handling special provider requests and projects.

Job eligibility requirements include knowledge of basic grammar and mathematical principles normally acquired through high school education, minimum of one year of work experience in directly communicating and providing service to patients or public, and experience in effectively coordinating multiple tasks or activities.

Job hours are day shifts, Monday-Friday, with no weekends or holidays.