Patient Experience Representative

Job Opportunity At Children's Hospital New Orleans

Your job is more than a job. Everyone is. And that's what makes you great at your joball the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary.

Job Description

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES

• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.
• Provides visitor badges to all that enter the building proceeding to the upper levels to visit a patient room. Obtaining identification to provide a badge is necessary to ensure the identity of those visiting for the safety of patients and guests.
• Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization.
• Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumers needs and further enhance patient experience.
• Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patients overall experience.

EDUCATION/EXPERIENCE QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.
• Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function).

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have effective communication skills.
• Guest relations skills.
• Ability to multi-task and have computer software skills.
• A flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT: Variable Hours (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.