Customer Service Representative - New Iberia, LA

Customer Service Representative - New Iberia, LA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We are hiring immediately for a CUSTOMER SERVICE REPRESENTATIVE in New Iberia- a role that will help us to power progress for our customers. Why Aggreko? Here are some of the benefits and rewards:

• Hybrid Schedule available
• Annual bonus program tied to company and individual performance
• No cost medical plan option available
• Paid training programs
• Career growth opportunities and tuition reimbursement
• Safety-focused culture

What you will do:

• You will be based out of our New Iberia Administration Center
• Principal point of contact delivering an exceptional customer experience, through meeting and exceeding the defined standards
• Manage the client relationship throughout the life of the hire
• Proactively setting expectations and communicating any variations to the original order, including changing technical requirements, hire extensions and additional services
• Make ad-hoc decisions in the best interests of the customer
• Assist the customer with regards to new orders, post-order follow-up activities and in expediting the process
• Translate customer requirements across multiple systems as needed and ensure the operational teams are well versed in customer requirements
• Take ownership for all customer queries, breakdown, or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction
• Maintains high levels of customer satisfaction and positively impacts their feedback
• Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed KPIs

Minimum Education Required: High School/GED

Job Category: Customer Service

Additional Qualifications/Responsibilities: We're experts, which means you'll have the following skills and experience: University Degree / Specialized Diploma / Vocational Training Driven by higher standards of excellence Customer Service experience in a business-to-business environment, preferably within a rental environment Excellent interpersonal skills and effective ability to communicate across all levels of the organization Experience with an ERP system, or customer relationship management (CRM) database, power user of Microsoft PowerPoint, Excel, Word, Teams, and other software programs

City: New Iberia

State: Louisiana

Job Code: CustomerService CustomerService

Company: Aggreko