Patient Engagement Pharmacist I

Patient Engagement Pharmacist

The Patient Engagement Pharmacist is responsible for providing direct patient care services including but not limited to drug regimen review, disease state management, medication counseling, adherence monitoring, prescription dispensing, and patient financial assistance. The Patient Engagement Pharmacist must be proficient with all steps of prescription processing workflows including prescription order entry, insurance processing, clinical review, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Pharmacist works in a large volume centralized specialty and mail order pharmacy call center setting, functioning in a multi-skilled environment which requires the application of teamwork, leadership, and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. The Patient Engagement Pharmacist is a subject matter expert in medication processing, third party billing, medication synchronization, troubleshooting and resolving complex problems. The Patient Engagement Pharmacist assists the Manager, Central Specialty & Mail Fulfillment with the operational supervision of the central call center pharmacy workflow including pharmacy operations, pharmacist and technician training, and competency development.

Baptist Health is seeking a Patient Engagement Pharmacist to join our team at our Central Pharmacy in LaGrange, KY.

• Performs all tasks associated with prescription order entry, adjudication, clinical review, drug regimen review, and patient outreach for centralized specialty and home delivery prescriptions.
• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving clinical questions, and issues with claims in priority order.
• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment to ensure excellent patient service and timely medication shipping.
• Coordinates care with providers for any prescription questions and/or clinical escalations.
• Maintains accurate medication and allergy lists in the electronic medical record for patients receiving home delivery medications.
• Serves as an expert in prescription processing workflow and a leader providing supervision and training to technicians and interns.
• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
• Ensures compliance with Baptist Health policies, 340B program, accrediting body standards, FDA and manufacturer compliance, third party payers (including audits), and state and federal regulations.
• Ensures adequate processing and documentation of controlled substance medications, specialty medications, REMS medications, and other medications in compliance with state and federal regulations and payer requirements.
• Monitors drug shortages and implements solutions to avoid therapy and shipping delays.
• Maintains proficiency with 340B program requirements and assists with 340B audits and reports.
• Supports pharmacist and pharmacy technician onboarding activities and training program development.
• Completes pharmacist training and competency assessments.

Minimum Requirements

• Bachelor's Degree in Pharmacy or Doctorate of Pharmacy required.
• Current Kentucky and Indiana Pharmacist License or eligible.
• Previous call center pharmacy work experience preferred.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.