Patient Advocacy Specialist

Risk Management Specialist

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• Candidates must live within a commutable distance to the Minneapolis/St. Paul Metro area
• Homebase is Abbott Northwestern Hospital
• Position is onsite with opportunities to work remotely
• Full time position (80 hours every two-week pay period)
• 8-hour, day shifts 8a - 4:30p
• No weekends

Job Description:

Serves patients and families by listening, investigating and providing follow-up to concerns, complaints and grievances. Assists with responses and interactions with regulatory agencies.

Principle Responsibilities:

• Serves patients and families.
• Listens, investigates and works to provide resolution.
• Authorizes financial accommodation.
• May oversee processes and procedures providing recommendations and revisions.
• Responds to care concerns as required by Centers for Medicare and Medicaid Services (CMS) of Participation.
• Serves as a resource to internal and external customers.
• Collaborates on managing concerns and conflicts.
• Creates and analyzes data.
• Assists with investigations and surveys by external agencies.
• May lead and participate on committees.
• Other duties as assigned.

Required Qualifications:

• Bachelor's degree in Nursing, Health Care or related field

Preferred Qualifications:

• 2 to 5 years experience in customer service
• 2 to 5 years experience in direct patient care

Licenses/Certifications:

• Licensure or certification applicable to degree

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range:

Pay Range: $33.49 to $45.90 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.