Patient Access Representative

Patient Access Specialist

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.

• Schedules, reschedules and cancels patient appointments
• Executes pre-arrival registration by adhering to registration standards
• Accurately identifies and enters patient's insurance coverage
• Performs check-in/check-out functions for patient appointments
• Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
• Manages and resolves assigned departmental WQs
• Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team.
• Performs manage care referrals and prior-authorizations functions
• Proficient use of healthcare software utilizing established standards

Patient Service Navigator Lead Requirements:

• High School or Equivalent (GED)
• 6 months 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Experience in a healthcare business or receptionist environment.
• Excellent computer and customer service skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with the internet, email and Microsoft Office.
• Effective written and verbal communication skills required.
• Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

• Night and evening shift differential
• Lead differential

Benefits:

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities 120 years. Froedtert South provides services primarily through the Froedtert Pleasant Prairie Hospital and several other clinic locations. Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.