Partner Success Management, Senior Manager

Partner Success Management, Senior Manager

Join the Best Buy Ads team as a Partner Success Management (PSM), Senior Manager. In this leadership role, you will lead a team of 59 PSM professionals who support advertising partners in maximizing the value of Best Buy Ads. You will be responsible for your team's execution, partner satisfaction, and development across a high-volume, fast-paced environment.

What you'll do:

• Lead internal and external relationships, ensuring alignment with business goals and partner needs.
• Establish operational processes and business rhythms to support a complex, high-volume campaign environment.
• Oversee campaign execution across multiple verticals, ensuring accuracy and excellence.
• Guide the team in delivering performance insights, recommendations, and strategic support to partners.
• Serve as the primary escalation point, resolving challenges efficiently.
• Collaborate cross-functionally to ensure seamless information flow and campaign delivery.
• Set category strategies based on account health and performance data.
• Promote continuous learning and develop best practices to enhance partner engagement and campaign outcomes.
• Mitigate risk, escalate issues, and discover solutions, collaborating with internal teams to resolve challenges efficiently.
• Drive innovation and efficiency through ambiguous workstreams and process improvements.
• Provide coaching, mentorship, and development opportunities for your team.
• Identify and cultivate talent to meet future business needs.
• Provide leadership across PSM to strengthen partner engagement strategies.
• Champion a culture of excellence, accountability, and partner-centricity.

This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

Basic qualifications:

• 9+ years in client success, account management, or digital advertising
• 3+ years of leadership experience with direct or indirect reports
• Experience developing emerging talent
• Familiarity with digital marketing, advertising, and related technologies
• Proven ability to reshape and redefine business needs and processes
• Exceptional verbal and written communication skills, with the ability to engage and influence clients at all levels
• Advanced understanding of business implications
• Proactive in identifying challenges and offering creative solutions to enhance customer satisfaction

Preferred qualifications:

• Digital media, advertising, or retail media experience
• Experience in Salesforce and Workfront

What's in it for you:

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us:

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.