Optical Customer Service Executive

Overview

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), and a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigan, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of whats possible.

Your role

The position of Optical Customer Service Executive offers variety in your daily work, individual responsibility, independence, and of course, a great team atmosphere. You will join a team that supports each other and where (naturally) exceeding customer expectations is at the center of what we do!

Responsibilities

• Optical Customer Service Executive is the first point of contact and sparring partner for our Optician customers.
• Handle customer inquiries by phone regarding all our products
• Proactively approach customers and assist them in making the right choices for their clients
• Ensure our customers receive the correct products
• Inform customers about services, campaigns, trainings, and products
• Proactively advise on marketing actions and training modules

Qualifications

• Affinity with optics
• Interest in working in-depth with optical products
• Desire to share your professional knowledge with other opticians
• Bachelor-level education or equivalent, with formal training in the optics field
• Independent, flexible, accurate, customer-oriented, and professional
• Strong listening skills and ability to focus in a collaborative office environment
• Motivation to take pride in your work

Diversity, Equity and Inclusion

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

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