OPS REGULATORY SPECIALIST II

Requisition No:
Agency: Business and Professional Regulations
Working Title: OPS REGULATORY SPECIALIST II -
Pay Plan: Temp
Position Number:
Salary: $15 - $19 per hour
Posting Closing Date: 09/12/2025
Total Compensation Estimator Tool
Division of Certified Public Accounting
OPS Regulatory Specialist II
Position Number:
Hiring Salary: $15 - $19 per hour
*OPEN COMPETITIVE *
***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***
The Work You Will Do:
This position maintains current knowledge of Florida Statutes and board rules governing the practice of certified public accounting to ensure accurate processing of all Certified Public Accounting licensure and examination applications to include examination, licensure reactivations, renewals, original licensure, licensure by endorsement, firm applications, temporary permits, licensure maintenance, and CPE sponsor and courses.
Review all applications within 90 days to determine eligibility for examination and licensure. Research course content to determine acceptability and appropriate category for course eligibility. Review curriculum, transcripts, degrees and other educational materials of applicants having received education and training in foreign countries in order to determine applicant eligibility for licensure. Apply rules to determine approval of application. Process applications for board review and final action at regularly scheduled board meetings.
Composes and authorizes preparation of correspondence regarding licensure and regulation of professionals. Provides application status updates, provides guidance to applicants seeking cure of application deficiencies, including processing requests for petitions, and responds to general public inquiries regarding examination and licensure requirements; includes communicating either verbally or in writing. Responds to complaints and inquiries to the public, potential licensees and licensees, and provides information. Provides applicants personal guidance regarding certification and licensure, discipline and other regulatory functions.
Serves as Tier-N resource to resolve inquiries from applicants, internal department staff and external inquiries.
Recommend and review improvements in procedures. Utilizes email, telephone, written correspondence, database, website to communicate up to date and accurate information regarding Certified Public Accounting.
Coordinates and attends Certified Public Accounting committee meetings to include reviewing applications, collecting and organizing materials for agenda, and preparing agenda for meeting. Provide meeting materials to members and interested parties in accordance with division policy and procedures. Provides committee with follow up information to include researching committee's inquiries or education institutions, course content, service providers, and statistical data. Posts meeting notice in Florida Administrative Register in accordance with established procedures. Prepares meeting minutes for chairperson's signature and ensure signed minutes are placed on agenda for ratification by the Board of Accountancy at regularly scheduled board meeting.
Utilizes department software to maintain application processing. Retrieve CPA exam scores from national database and update licensing system as required, code application updates according to department guidelines for tracking purposes, scan supplemental information to imaging system on a daily basis, update contact history on all customer interactions.
Analyzes applications for financial transactions to determine appropriate processing fees. Process required documentation for refund.
Serves as inter office support staff as needed to include but not limited to answer phones, attend technology meetings, testing technology tickets, and other duties as defined by management.
Your Specific Responsibilities:
(Covered in Work You will Be Doing)
Knowledge, Skills, and Abilities:

• Knowledge of applicable Florida Statutes, board and department rules governing licensure and regulation and consumer protection.
• Ability to communicate effectively verbally and in writing, ability to train individuals, ability to investigate, analyze and resolve complaints.
• Ability to understand and explain statutes, rules and regulations.
• Ability to use available technology to perform duties including computer software, hardware & data systems.
• Knowledge of educational programs.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate and deal with people effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Requirements :

• Two years of professional or nonprofessional experience in business administration, customer or public relations, investigations, administrative work and/or professional regulation in a field related to area of responsibility.
• A valid driver license is required.

Preferred :

• An advanced degree can be substituted for one year of professional experience.
• Applicant who meets both the professional and educational experience.

The Benefits of Working for the State of Florida:
"Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.

For additional benefit information, please visit the following website: Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at . DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
SPECIAL REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
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