Operations Support Manager

Operations Support Manager

Sodexo Energy & Resources is seeking an Operations Support Manager to support one of our high-profile Oil & Gas clients in Minot, ND, with additional oversight of two client sites in Keene and Tioga, ND. This client-facing leadership role is essential to the smooth and efficient operation of daily site activities across all three locations. The Operations Support Manager will lead and support a team of two Operations Support Specialists, ensuring consistency in service delivery and operational standards. Working closely with Operations Leaders, this role helps maintain a high level of service quality and a positive experience for both clients and employees. Key responsibilities include overseeing administrative operations, coordinating site services, and managing team performance. Success in this role requires strong organizational, communication, and leadership skills, along with a proactive and solution-oriented mindset.

What You'll Do

1. Oversee front-line support provided to guests, vendors, and internal teams, ensuring a consistent and professional experience across all communication channels
2. Supervise the tracking and resolution of service requests and work orders in the CMMS for building systems including HVAC, plumbing, electrical, and soft services
3. Coordinate and monitor vendor activities, including scheduling, site access, and performance, to ensure timely and high-quality service delivery
4. Ensure general areas such as break rooms and coffee stations are maintained to standards by overseeing restocking and cleanliness
5. Partner with cross-functional teams to enforce compliance with vendor policies, service expectations, and standards across all supported locations

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Bachelors Degree or equivalent experience in operations, facilities, or administrative support
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Experience with work order systems (e.g., CMMS) preferred
• A proactive, customer-focused approach and problem-solving mindset

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experienceMinimum Management Experience - 3 yearsMinimum Functional Experience - 3 years