Operations Partner, Popeyes Louisiana Kitchen, US Northeast

Job Summary

The Operations Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Operations Partner works closely with Popeyes franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Popeyes standards and policies.

Roles & Responsibilities

• Partner with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
• Protect brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
• Drive improvement in operations metrics (including Service SOS and Overall Guest Satisfaction OSAT) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
• Ensure great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
• Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel.
• Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate term.
• Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling productive and efficient exchange of information and ideas that drive performance.
• Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results.
• Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues.
• Help analyze and speak to franchisee results and operational drivers/metrics.

Skills & Qualifications

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• 3+ years of multi-franchise operations experience.
• Bachelor's degree in business or related field required.
• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strength in building and developing relationships with clients, colleagues, business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

The successful candidate's starting pay will fall within the base salary range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Depending on the position, successful candidates may also be eligible for a discretionary bonus, as well as wellness and benefit offerings.

Salary: $105,000-$110,000

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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.