Operations Manager - Guinness Open Gate Brewery West Loop

Job Description

We?re seeking an Operations Manager with a strong retail background to lead operations in a hybrid role that blends retail oversight with taproom floor management. This position is ideal for someone who thrives in a fast-paced, guest-facing environment and is passionate about delivering exceptional customer experiences. While retail operations are a key focus, this role also plays an active part in daily taproom service, supporting staff and ensuring smooth front-of-house operations. The ideal candidate will bring operational excellence, team leadership, and a guest-first mindset, all while aligning with Aramark?s standards and client expectations. 

COMPENSATION: The salary range for this position is $70,000 to $75,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution 

• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget 

• Ensure development and training of customer service programs and product knowledge 

• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements 

• Address and resolve any customer issues 

• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores 

• Periodically check and verify the accurate ticketing of merchandise 

• Lead periodic physical inventories as well as potential count discrepancies 

• Maintain effective client and customer rapport for mutually helpful business relationships 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired 

• Requires a bachelor's degree or equivalent experience in business or another related field 

• Familiar with Microsoft Office and Point of Sales systems 

• Ability to work a flexible, event-based schedule that includes some evenings and weekends 

• Strong organizational skills 

• Profit and loss (P&L) accountability and /or contract -managed service experience preferred 

• Ability to demonstrate excellent customer service using Aramark's standard service mode 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.