Operations Area Supervisor (District Manager)

Area Supervisor Opportunity

We are a family-owned McDonald's franchise looking for an experienced, enthusiastic, and results-driven multi-unit Restaurant Area Supervisor.

The Hill-Holliday Organization owns and operates 12 McDonald's Locations throughout the greater Philadelphia Metropolitan Area. As a member of our team, you will join a dedicated team of individuals committed to our Values: Serve, Inclusion, Integrity, Community, & Family; to achieve our mission to deliver a superior guest experience in highly profitable restaurants!

Job Description

The Area Supervisor will work with General Managers of anywhere from 3 - 5 restaurants to achieve exceptional operational results by upholding McDonald's brand standards of Quality, Service, Cleanliness, and Value (QSC&V); all while working together to create a fun atmosphere in restaurants.

Ideal candidates should have previous supervisory experience running high performing locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail.

Seeking an Area Supervisor that can:

• Provide effective leadership, coaching, direction, staff development, and enhance restaurant operations to maximize the long-term growth of sales, guest counts, and profit of each restaurant assigned.
• Consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships & experience with guests, the Restaurant Leadership Team and Crew, and peers.
• Lead and grow team of General Managers to uphold McDonald's standards of Quality, Service, Cleanliness, and Value (QSC&V).
• Consistently achieve local Health Department standards for each location
• Work with the General Managers to meet and exceed Operational & Profit targets.
• Ensure that the financial performance of the restaurants meets or exceeds the performance of the top 25% of comparable restaurants (McDonald's restaurant norms).
• Travel regularly to assigned restaurants to support your restaurant teams.
• Actively engage with Org. Leadership (ex. Director of Operations) to improve restaurant operations.
• Uphold and ensure standards of Safety and Security for Staff, Guest, the restaurant, and assets.
• Complete monthly cash and security audits and execute necessary remediation.
• Identify, report, and maintain equipment to provide quality products and service.
• Conduct performance reviews and goal setting with General Managers while ensuring they do the same for their management teams and crew.
• Identify opportunities for improvement of restaurant operations.
• Ensure proper staffing levels and a positive culture that improves retention and desires for career growth.
• Assist GMs with hiring and development of Shift and Department Leaders
• Execute new products and initiatives at an exceptional level.
• Complete internal graded Operations Reviews on restaurants.

Qualifications

• Strong verbal and written skills are necessary to communicate with all levels of our organization.
• Decision-Making & Prioritization Skills
• Problem Solving
• Solutions based mindset
• Demonstrable history of exceeding business targets
• Recognize patterns and develop intuition around common restaurant performance issues
• Ability to analyze P&L, Sales & Ops' trends/patterns to identify and address opportunities and celebrate success.
• Implement Systems and Routines to capitalize/improve Sales/Ops opportunities
• Open Availability
• Reliable transportation and ability to drive to multiple work sites (office, meetings, assigned restaurants, training, etc.)
• General Manager Experience
• Ability to complete training process including attending Hamburger University (Non-McDonald's experience candidates)
• Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep organized
• Effective time management skills to keep up with demanding and ever-changing priorities.
• Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
• Strong interpersonal skills and ability to build amicable relationships with peers and restaurant teams.
• Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
• Coachable learner with the desire for continuous learning
• Ability to work in an ever-changing environment

Preferred Qualifications

• McDonald's, QSR Restaurant, or Hospitality experience at the multi-unit Supervisor level or above
• 1-3 years of multi-unit management experience
• Familiar with the McDonald's Operation's PACE System
• Graduate of Hamburger University
• OTP 2 or 3

We Offer a Long List of Great Benefits Like:

• Competitive Pay
• Gas Allowance
• Paid Time Off
• Free Meals
• Incentive/Bonus Programs
• Investment Opportunity (with a company match)
• Medical, Dental and Vision Insurance (PPO)
• Tuition reimbursement & Education Benefits
• Career Development and Advancement
• AND MORE!

Additional Information: This job post contains some general information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform several different tasks every day, and this posting does not list all the essential functions of the job.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.