Operations Administrator (RN) - Duke Raleigh Campus - Per Diem

Operations Administrator (RN) - Duke Raleigh Campus - Per Diem

The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.

Work Performed

1. Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital. - Intervene in situations involving patients, visitors, hospital staff and other external customers. - Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas. - Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services. - Optimize resources to maintain facility operations.

2. Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis. - Collaborate with clinical and support staff to foster delivery of quality care - Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer - Assist staff in identifying clinical experts for specific patient population concerns. - Attend Code Five events and participates as needed; provide feedback for staff and completes QA report. - Assist Patient Access Services in coordinating patient placement. - Maintain visibility with hospital staff through rounds. - Assist in evaluating and reassigning staff during crisis situations. - Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will). - Participate in JCAHO activities. - Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.

Education

Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.

Experience

Work requires a minimum of five years of relevant experience of which two of the years must be clinical.

Degrees, Licensures, Certifications

Current or compact RN licensure in the state of North Carolina required. BLS required.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.