Office Assistant

Make a Difference in the Lives of Cancer Patients Join UPMC Hillman Cancer Center!

We're excited to offer a full-time Office Assistant opportunity supporting both our Mercy Hospital and West Mifflin locations. This role is ideal for someone passionate about efficient patient care, strong communication, and being part of a dynamic team.

Why Choose Us?

• Meaningful Work: You'll play a key role in scheduling and authorizing diagnostic testing, while learning all aspects of front office operations.
• Dual Location Coverage: A typical week includes 3 days at West Mifflin and 2 days at Mercy, though this may vary based on staffing needs.
• Work-Life Balance: Enjoy a MondayFriday daylight scheduleno evenings, weekends, or holidays!
• Patient-Centric Approach: Assist patients in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: Prior experience in an outpatient medical office and familiarity with electronic medical records and medical terminology are highly valued.
• Make an Impact: Explore this opportunity to positively influence the lives of others while building the career you've always dreamed of. Apply today and become part of a team that truly makes a difference.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks.

UPMC is an Equal Opportunity Employer/Disability/Veteran

High school diploma or GED is required. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

• Act 34