Office Assistant II - Orthopedics & MSK Call Center

Orthopedic and Musculoskeletal Care Coordinator

This is a balanced split position that supports both the fast-paced Orthopedics Office and Musculoskeletal Call Center. The schedule includes 23 days per week in each setting, offering a consistent blend of administrative responsibilities. The ideal candidate is comfortable navigating both environments and values being part of a team that delivers high-quality musculoskeletal care.

Monday - Friday | No weekends or major holidays

Dayshift | 7:45 am - 5:00 pm

Split position!

• Orthopedics Office - 2-3 days/wk
• MSK Call Center - 2-3 days/wk

Purpose:

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
• Greet and register patients in a polite, prompt, helpful manner. Answer questions regarding patient appointments and testing. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.
• Other duties as assigned.

High school diploma or GED

Three years of work experience, preferably in a medical office setting.

Word processing and computer experience required.

Knowledge of medical terminology preferred.

Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran