NOSC Monitoring Analyst

IT Infrastructure And Operations Professional

Join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Responsibilities:

• Manages ServiceNow and IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
• Monitors the integrity, security and availability of servers and systems.
• Maintains system documentation
• Interacts with users and customers, evaluates service availability of vendor products.
• Develops and implements policies and standards for monitoring Enterprise services.
• Provides advice and training to end-users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• Develops and maintains monitoring dashboards, performs data analysis to provide requested data points and identify negative or positive trends.
• Ability to learn vendor specific administrative programming language.

This is a shift work position, days, nights, weekends, and holidays.

Required Qualifications:

• 3 years of related professional experience required
• Bachelor's Degree may substitute additional years of experience
• Experience with monitoring, service support and incident escalation for customers
• Must possess and maintain a Secret clearance.

Preferred Qualifications:

• IAT Level 2 (Security+ CE) or higher preferred.
• ITIL v4 Certification.
• Network Troubleshooting and Incident Response experience.
• Service Desk experience.
• SolarWinds Certified Professional (SCP) Certification.
• Splunk Administrator track Certification.

The likely salary range for this position is $67,150 - $90,850. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA FL MacDill AFB

Additional Work Locations: None

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.