Network Specialist - Desktop Support

Network Specialist

Location: Shelton, CT

Hours: Monday through Friday, 8:00 AM - 5:00 PM EST

Labcorp is a leading global life sciences company that provides comprehensive diagnostic testing services. Within Labcorp, the Specialty Lab Division includes Dianon and Integrated Oncology business units, focused on delivering specialized diagnostic solutions. We are seeking a Senior IT Specialist to join our dedicated IT team in Shelton, CT to provide expert IT support to these critical divisions.

In the role of a Network Specialist, you'll be at the heart of keeping our Labcorp Specialty Lab Division's IT systems, hardware, and software running smoothly. It's a job that calls for a solid grasp of IT infrastructure, a knack for creative problem-solving, and the ability to provide top-notch support, whether it's for our local offices or colleagues working remotely.

This role goes beyond just fixing things. You'll also get to dive into exciting IT projects and collaborate with our amazing cross-functional IT teams. Plus, when other departments like Servers, Networking, Voice Services, Data Center, or IT Security could use a hand, you'll be there to lend your expertise and make deeper connections across the IT spectrum.

Key Responsibilities

• Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
• Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
• Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
• Handle account creation, reactivations, terminations, and password resets for Dianon's Laboratory systems.
• Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
• Assist users with software-related problems, including installations, updates, and configuration adjustments.
• Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
• Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
• Provide training and guidance to end-users on IT tools and best practices.

Qualifications

• Bachelor's degree in Information Technology or a related field is preferred.
• 5+ years related work experience in IT support, with a focus on hardware and software troubleshooting.
• Strong knowledge of Windows and IOS operating systems.
• Proficiency in Active Directory account management.
• Familiarity with healthcare systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Location: This position is based in the Shelton, CT office and requires the employee to work on-site.

Working Hours: The Network Specialist will work Monday through Friday, from 8:00 AM to 5:00 PM EST with occasional "on-call" averaging 1-2 calls per week.

Application Window: 6/23/2025

Pay Range: $32.73 - 47.07 per hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply.