Network Operations Technician

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Building: Low Library
• Salary Range: $80,000 - $87,500

Position Summary

Reporting to the Director of Network Operations, the Network Operations Technician is responsible for the technical support of CUIT Networks, troubleshooting of advanced network issues, and implementation of infrastructure and services.

The hours for this role are 8:00 am - 6:00 pm, Thursday to Sunday.

Responsibilities

• Supports technical activities in support and delivery of services provided by the Network Operations team.
• Collaborates with other Network teams in the testing of new network technologies.
• Reviews plans for all network-related implementations and upgrades.
• Provides network support services for converged-infrastructure implementation(s).
• Documents design, operational procedures, and standards for moderately complex and/or business-critical network operations.
• Writes technical documentation for operational use.
• Communicate with clients concerning scheduled equipment maintenance and availability.
• Collaborates with the Network Groups on the implementation and configuration of campus-wide monitoring systems.
• Drafts and presents change requests to the Change Advisory Board.
• Conducts advanced troubleshooting and writes relevant documentation.
• Participates in Network Operations support for Disaster Recovery exercises and planning, testing connectivity to and from the DR sites.
• Supports Data Center technologies, including server and storage environments.
• Manages configurations of WAN, Core, and Distribution routers.
• Handles and resolves high-level issues affecting network connectivity for customers and affiliates.
• Must participate in a periodic, 24x7 on-call rotation.
• Must be willing to work flexible hours, including nights and weekends.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree and/or its equivalent required.
• Minimum 3-5 years of related experience.
• Incident Tracking Systems.
• Micro Segmentation Zero Trust Platform. Illumio or equivalent.
• IP routing protocols (e.g., BGP, OSPF, EIGRP).
• Advanced working knowledge of DNS/DHCP.
• Large-scale enterprise-grade WLAN support and testing.
• Advanced packet/protocol analysis.
• IP/Ethernet network design and operation.
• Cisco IOS.
• Experienced at implementing and troubleshooting Access Control Lists (ACLs).
• VoIP/Unified Communications knowledge.
• Disaster recovery planning and testing.
• Excellent written and verbal communication skills.
• Demonstrated excellence in a variety of competencies, including teamwork/collaboration, analytical thinking, communication, and technical expertise.
• Ability to work with changing priorities and with multiple tasks.
• Ability to be precise and attentive to detail.
• Ability to work unsupervised.
• Works a shift that allows for coverage in the NOC by an experienced staff member who can serve as an escalation point outside normal business hours.

Preferred Qualifications

• Cisco Network Certification or equivalent experience.
• Familiarity with the ITIL Foundation Framework.
• Proficiency with Linux CLI/Command Set.
• Service Now IT Incident Management/Change Management or equivalent.
• Automation and scripting. Python and Ansible.
• Experience configuring, testing, and supporting:
  • Infoblox DNS and DHCP services
  • Aruba Enterprise WLAN systems
  • Cisco ASA Firewalls/VPN

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.