Metrics Analyst

Overview

The Metrics Analyst will work across all areas of the program (PMO, Operations, Engineering, Cyber) to ensure that effective metrics are developed, collected, analyzed, and presented on both a continual and ad hoc basis using the existing infrastructure. The candidate will be responsible for implementing primarily Cloud and network-related metrics that have positive impact and assist in driving sound management decisions for the U.S. Coast Guard’s enterprise Cloud.

Primary Tasks / Responsibilities

• Obtain and normalize data for usage.
• Develop effectiveness and efficiency Cloud metrics that show return on investments (ROI) and propose for government approval.
• Develop impact metrics demonstrating the maturity of enterprise Cloud management and identify gaps and/or opportunities for improving maturity/performance.
• Develop a balanced scorecard to display the level of effectiveness/efficiency of the enterprise Cloud.
• Build dashboards using data analysis and visualization tools, e.g. Tableau or PowerBI to support on-demand metrics representation.
• Track metrics initiatives and other projects for the program.
• Set up tools and mechanisms for automating metrics as much as possible.
• Report metrics and project progress in customer and/or regular program meetings.
• Research tools, techniques, frameworks, processes, and best practices in metrics and recommend improvements to program and customer leadership.
• Collaborate with other customer metrics teams on high-level efforts with the ability to lead certain projects.
• Work with internal and external stakeholders to develop new reports and automate existing reports.
• Help the program redefine and redesign currently-existing metrics in accordance with the government's needs and specifications.
• Understand the gaps within the customer’s current data and metrics toolset and make recommendations for additions, replacements, enhancements, and improvements.

Education/Experience

BS or higher in Business Analysis/Intelligence, Mathematics, Statistics, Computer Science, Economics, or related area, plus minimum of 8 years prior relevant experience, or Master’s with minimum 6 years prior relevant experience.

Skills and Qualifications

• One or more relevant certifications, e.g. Tableau Desktop Certified Associate, Tableau Desktop Certified Professional, Microsoft Certified: Data Analyst, Microsoft Certified: Power Platform Fundamentals, etc.
• Candidates should also demonstrate the following:
• Ability to translate business requirements into technical solutions via a structured process.
• Strategic vision and analytical thinking.
• Excellent analytical, decision-making, and problem-solving skills.
• Familiarity with standard project management methodologies, e.g. PMI
• Ability to manage multiple projects simultaneously and prioritize accordingly.
• Extensive experience in creating and maintaining balanced scorecards, dashboards, and other data visualizations for tactical, strategic, and executive-level audiences.
• Exceptional interpersonal skills, and spoken and written communication skills to frequently interact with all levels of the organization, including presentations for stakeholders.
• Exceptional analytical ability to quickly gather facts, perform root cause analysis, and draw conclusions in collaboration with other team members.
• Ability to work cross functionally within technical and business parts of the organization.
• Strong problem solving and analytical skills, organizational skills, and attention to detail.
• Ability to work in a fast-paced, demanding, and fluid environment.

Preferred Qualifications

• Expert at designing and producing metrics, KPIs, and data visualizations.
• Expert at creating interactive metrics dashboards using Power BI, Tableau, Tableau Prep Builder, or other data visualization/analysis tools.
• Expert at generating reports, charts, and graphs for all levels of an organization.
• Expert at maintaining; integrating; preparing; and extracting, transforming, and loading (ETL) complex and/or large datasets for analysis.
• Strong background in Cloud operations and/or engineering
• Familiar with programming languages such as python, SQL, etc.
• Advanced relevant certifications or equivalent courses, certificates, etc.
• Experience in continual improvement frameworks, methods, and implementation

Pay Range

Pay Range $89,700.00 - $162,150.00