Membership Advisor- Front Desk Associate

Membership Advisor-Front Desk Associate

Crunch Fitness in Midland Park, NJ is looking for a Membership Advisor-Front Desk Associate to join the team!

Job Summary: The Membership Advisor-Front Desk Associate will be responsible for producing consistent monthly sales by enrolling prospective members in the club. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products and work the juice bar making shakes
• Schedule member services: tanning, personal training, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Responsible for external Membership Sales, bringing the business in.
• Gives tours and trial memberships to prospective members.
• Activate new memberships.
• Upgrade existing members into memberships of greater value.
• Engage in opportunities that positively impact the member experience.
• Adhere to all operational excellence standards related to providing a great member experience.
• Consistently look for opportunities to gain new members.
• Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
• Field corporate opportunities.
• Create external partnerships with vendors for in-club promotions.
• Responsible for flyer distribution.
• Develop relations within community and local small businesses by involving club in community events.
• Build a network of contacts through prospecting and referrals.
• Determine prospect's goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services.
• Reach and surpass monthly sales projections.
• Attend sales and training meetings as necessary.

Qualifications:

• Previous sales and customer service experience a must.
• Fitness club experience preferred
• Confidence to perform on an incentive based compensation plan
• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable and friendly disposition
• Personal passion for health and fitness
• Enjoy working within a team
• Willing and able to work evenings, weekends and holidays

Compensation: $30,000.00 - $60,000.00 per year

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.