Medical Office Coordinator, Special Projects for Resident Primary Care Clinics

We are seeking aMedical Office Coordinator, Special Projects for Resident Primary Care Clinics for the Healthful Eating, Activity and Weight Program (HEAWP), primarily located in the General Internal Medicine practice at Green Spring Station. The MOC will support the team of providers within this program and their patients. Will coordinate day-to-day activities to ensure a smoothly functioning office and good patient relations. This includes managing provider schedules and arranging new and follow up appointment requests. This position will coordinate incoming communication and information to the office from patients and third parties, including phone calls, electronic patient messages, and in-person patient needs.

Specific Duties and Responsibilities

• Coordinate a multi-faceted obesity medicine practice.
• Assist patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues.
• Triage patient calls, messages, and medical issues. Answer patient medical questions where appropriate and determine if provider response is required.
• Schedule new and follow up clinic appointments. Resolve any scheduling conflicts.
• Use electronic records systems to access, enter, and edit patient information.
• Relay information to patients regarding preparation clinic visits and examinations.
• Assure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
• Manage patient paperwork and forms, including form completion tracking, mailing and faxing, and scanning to the patient's record.
• Utilize knowledge of provider(s)' practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources and maximize provider scheduling within this context.
• Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
• Maintain familiarity with various types of medical insurance to explain plans and associated coverage.
• Assist providers in notification and completion of forms, paperwork, and letters needed for patients or their insurance provider.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Obtain pre-authorizations as required by health care insurers or managed care providers, particularly for medications.
• Assist patients or family members with completion of medical forms.
• Collaborate with office and clinic staff to coordinate appointments and resolve urgent issues, including walk-in patient needs.
• Coordinate scheduling and administration of in-office assessments, such as resting metabolic rate and bioelectrical impedance analysis.
• Assist with office workflows specific to the Healthful Eating, Activity and Weight Program, including in-person visit assistance as needed.
• Assist with coordination of telemedicine visits and group classes.
• Provide programmatic educational materials to patients as instructed by clinic providers.
• Assist Clinical Program Coordinator with management of meal replacement program and supplies as needed.
• Operate personal computer to access e-mail, electronic calendars, and other basic office support software.
• Order supplies for clinical area and perform accounts payable duties for clinical area (e.g. paying invoices with online payment, travel reimbursements, expense reimbursements).
• Other administrative office duties as assigned.

• High school diploma or graduation equivalent.
• Two years of administrative experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Progressively responsible experience in a medical office.
• Knowledge of medical terminology.
• Knowledge of insurance coverage.

Classified Title: Medical Office Coordinator
Job Posting Title (Working Title):Medical Office Coordinator, Special Projects for Resident Primary Care Clinics
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp)
Employee group: Full Time
Schedule: M-F: 8:00am - 4:30pm
FLSA Status:Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM General Internal Medicine
Personnel area: School of Medicine

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit .

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit coronavirus/covid-19-vaccine/and all other JHU applicants should visit health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.