Marketplace Catalog Operations Specialist, Zappos FBA

Catalog Specialist

Zappos is seeking a highly-structured, process-oriented, and customer-focused team player that will use their knowledge of Zappos and Amazon systems, tools, and requirements supporting continuous catalog maintenance in support of our catalog listing health on Amazon FBA. The Catalog Specialist will be responsible for researching, maintaining and correcting data discrepancies within the product catalog systems whilst maintaining established SLAs. Ensuring data accuracy to maximize our catalog listing health and buyability on Amazon.

As a successful Catalog Specialist, you will rely heavily on building relationships across buying, vendors, catalog, taxonomy and fulfillment teams. You assist in data cleanup effort through usage and monitoring of metrics and KPIs. You will deliver exceptional service to your customers through clear communications on processes, updates, changes and delays in product buyability. You will be incremental in providing solutions, documentation, and initiatives for making recommendations for solutions. Key job responsibilities include:

• Maintaining and ensuring data integrity by researching and correcting listing errors and suppressions
• Monitoring KPIs and SLAs to communicate and drive resolution to prevent product from being not sellable, and creating SOPs to document resolutions
• Creation of standard reporting to support business and team needs
• Support root cause analysis and corrections
• Create, update and follow SOPs supporting operations
• Support site merchandising efforts including brand store updates and Enhanced product listing pages
• Willingness to take initiative and responsibility to participate and complete various FBA team tasks and projects
• Collaborative partnering with all support teams and stakeholders to maintain and correct errors
• Auditing and maintaining reports for accuracy, timeliness, and completeness
• Ensure excellent customer service by maintaining and reporting on Service Desks and queues as assigned

A day in the life: The FBA catalog operations team works to maximize product buyability. They work with buyers, vendors, and internal FBA team to identify, triage, investigate and correct listing errors to ensure maximum buyability and customer conversion. Additionally they support teams with vendor and internal business reports supporting our internal FBA programs. They also support FBA site operations with brand store updates, placements and A+ content.