Marketing Coordinator

Marketing Coordinator

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Marketing Coordinator! For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping make fire and water damage "Like it never even happened." Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

As the Marketing Coordinator you will work closely with the Sales Team and Sales & Marketing Manager on a wide variety of administrative, creative and support responsibilities. This role is critical to ensure the sales team is positioned to be successful and the marketing efforts are working effectively to grow the SERVPRO Brand and generate New Revenue.

Key Responsibilities

• Salesforce Database Management, Training, and Technical Support
• Create Sales Print/Digital Collateral and Sales Presentations
• Research New Lead Sources
• Key Accounts Target Lists & Research
• Lead Source Research

• Manage SEM Campaigns with SERVPRO Vendor
• Referral Source Follow-up
• Social Media Management
• Content Design using Canva and Adobe Creative Suite for Digital & Print Materials
• SERVPRO Brand Continuity
• Research of new marketing opportunities (Sponsorship and Community Outreach Programs)

• Online Review Monitoring & Responses
• Monitor and respond to Yelp service requests

• Coordinate marketing events (concerts, trade shows, golf tournaments)
• Support & Coordinate Continuing Education Classes

Position Requirements

• 1-year sales and marketing support
• 1 year SEM Marketing Campaigns
• Superb customer service, administrative, and verbal and written communications skills
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Two years of customer service, coordinator or support position preferred

Formal Education/Training

• Associate/Bachelor's degree preferred

Skills/Physical Demands/Competencies

This job operates in a professional office environment. This role routinely uses standard office equipment. This job requires the ability to lift files, bend, stand, walk, and sit for extended periods of time. Travel is less than 20%, primarily local during the business day, although some out-of-area and overnight travel may be required.