Manager, Product Management, Developer Experience

Manager, Product Management, Developer Experience

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Developer Experience is at the heart of our approach. Developer Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To continue our efforts in this space, we are focusing on improving Developer productivity by enhancing automation of software quality assurance on the DevOps pipeline. The challenge ahead of the team is this: how might we empower our in-house software engineers at Capital One in improving their productivity, reducing operational risks and defects in production, ensuring the quality and well managed bar of each line of committed code.

As a Product Manager on the Developer Experience team, you'll be instrumental in shaping the future of Capital One's developer journey. Your mission will be to conceptualize, design, and implement top-tier solutions that elevate the daily work of our software delivery teams, all while upholding the highest standards of quality and security.

This pivotal role involves both defining and executing strategies to enhance developer productivity when using Capital One's deployment pipelines. You'll collaborate closely with technology and design partners to provide the tools and guidance necessary to deliver a self-service experience for our developers. You'll be responsible for setting success metrics for your area, driving the adoption of your solutions, and identifying opportunities for further improvements.

This role champions developer needs by leveraging Software Development Life Cycle and industry best practices to establish the developer experience vision and strategies. Responsibilities include defining features and collaborating with technical teams to ensure delivered capabilities meet business objectives. The successful candidate thrives in ambiguous environments, enjoys teamwork with technical experts, and seamlessly shifts between strategic vision and immediate priorities. A passion for technology and a deep understanding of developer experiences are crucial, along with the ability to communicate effectively with engineering teams and diverse stakeholders, from technical leads and data analysts to senior leadership.

Successful candidates will also demonstrate:

• Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of automation and their role in connecting the dots for large enterprise quality and risks.
• Experience translating business strategy and analysis into consumer facing digital products
• Work with key stakeholders within the organization to understand dependencies and prioritize the customers needs
• Prepare strategic roadmaps and communicate it to Leadership and other stakeholders
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• Strong work ethic as team player and a willingness to roll up one's sleeves to get the job done

Responsibilities:

• Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated
• Interaction with Engineers and understand the technical language to articulate the requirements
• Drive the product management practice within the organization, defining expectations and commitments
• Operationalizing product metrics for the products you own and building the business case for new investment
• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• Demonstrated ability to translate business strategy and analysis into consumer-facing digital products
• A proven track record of investing in products to reduce customer support efforts
• Experience in managing a product with a significant helpdesk footprint
• Familiarity with tools such as JIRA and ServiceNow used as customer support case trackers
• Experience with CI/CD products like Jenkins, Harness
• Prior experience as a customer success manager