Manager, Operations

Manager, Operations

Location: Livermore, CA

Is your current job a nightmare? Make it a dream job at Mattress Firm!

The Operations Manager plays a key role in driving Mattress Firm's success by leading the efficient, day-to-day operations of multiple functions within the assigned distribution center. This individual is responsible for managing and developing a high-performing team, maintaining operational excellence, and helping the organization meet its financial goals.

The Operations Manager ensures all team members follow standardized procedures aligned with company safety policies, while delivering world-class service to both internal and external customers.

Essential Responsibilities

• Oversee efficient day-to-day operations of the distribution center.
• Contribute to meeting overall financial objectives of the distribution center compared to budget.
• Create and foster an environment of trust, open two-way communication, and cohesive team effort.
• Ensure alignment with strategic vision and communicate organizational mission and values to the team.
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results.
• Communicate with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• May represent the distribution center at regional operations and cross-functional meetings.
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
• Ensure adherence to operational processes, policies, and procedures.
• Collaborate with sales partners to ensure delivery of exceptional customer service.
• Facilitate resolution of customer service issues.
• Assist in managing the distribution center schedule.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center.
• Monitor employee time records and review/approve paid time off and leave of absence requests in accordance with policy and procedures.
• Recruit, interview, and participate in the hiring process for potential team members.
• Verify driver payroll for accuracy.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

• Participate in distribution center and organization-wide project teams and focus groups.
• Assist Loss Prevention with loss prevention audit and safety audits.
• Take an active role in onboarding and training new team members.
• Maximize operations to support sales.
• Identify opportunities and drive continuous improvement initiatives in the distribution center.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.

Education

• High School diploma or equivalent required.
• Bachelor's Degree Business, related field, and/or equivalent experience preferred.

Professional Experience

• 2+ Years Managerial experience required.
• 3+ Years Operations experience required.

Skills List

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members.
• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.
• Capacity to build team spirit, encourage team collaboration, identify hidden strengths of individuals and team, encourage all team members to express suggestions and ideas, and to find own creative solutions for upcoming problems.
• Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution.
• Able to adapt to new situations, change and shift strategies to meet different types of challenges.
• Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.
• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to evaluate the impact of a business decision on the business financial statements and financial wellbeing in the long term.

Knowledge

• Warehouse, logistics, or supply chain knowledge.
• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint.
• General warehouse standard operating procedures.
• Basic retail operations.
• Inventory control.
• Safety policies and procedures.
• Financial analysis, reporting, and budgeting.

Physical Demands

Warehouse Environment

• Sitting frequently.
• Standing frequently.
• Walking frequently.
• Talking frequently.
• Hearing frequently.
• Lift or move 100 pounds.
• Usage of hands and fingers.
• Reaching with hands and arms.
• Stooping, kneeling, crouching, or crawling occasionally.
• Sight is required to ensure the safety of yourself and others.

Benefits Include:

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.
• Pay Range: $75K plus bonus eligible

Now don't fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!

Diverse candidates are encouraged to apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.