Manager, Office Experience

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Office Experience to join our Administrative and Office Experience organization.

Overview

Responsibilities

• Coach, lead, and motivate team to create and enhance the in-office employee experience by meeting and/or exceeding performance goals, while consistently seeking ways to advance team capabilities and performance; promote a teaming culture with shared goals and responsibilities; leverage strengths, specialized skills and diverse perspectives to help create a high-performing team; build strong relationships with counselees to promote growth and provide direct feedback to cultivate solid performance
• Provide exceptional oversight and responsibility for the firm's critical in-office work model supporting meetings, trainings, connectivity, team collaboration and heads down work; oversight of multiple offices within a Hub location supporting our Flex with Purpose mode
• Contribute to the strategic planning and administration of processes and services aligned with AOE leadership, leading national Administrative Office Experience (AOE) initiatives and projects locally, such as, mail and shipping, office safety and security, facilities management, Thrive Cafes, space planning, living green, crisis management, and more
• Drive complex levels of work, emphasizing superior knowledge, customer service, excellence, and responsiveness; making certain that all work is conducted in accordance with AOE guiding principles
• Support and manage Local Events and Meetings (LME) leaning into our national LME model to drive a consistent and first-class experience across offices, collaborate with Digital Nexus and Real Estate services to ensure office/conference technology and construction projects and office moves are supported; accountable for compliance and standard operating procedures department-wide including workspace and meeting reservation management tool, WSD (ServiceNow)
• Act as a liaison with base building management company
• Act with integrity, professionalism, and personal responsibility to uphold KPMG\'s respectful and courteous work environment

Qualifications

• Minimum five years of recent hospitality, facilities, administrative or customer service management and leadership experience, prior experience in a professional services environment preferred
• Bachelor's degree from an accredited college/university
• Advanced proficiency with Microsoft Office suite applications; workplace and meeting reservation platform knowledge preferred
• Experienced and strong people leader; approachable and team oriented, building, leading and mentoring teams in a positive environment
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
• Strong trouble-shooting and organizational skills and capability to work on multiple projects simultaneously

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant\'s skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG\'s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.