Manager, MarTech Operations Support - Data

Manager, MarTech Operations Support

***This position will be in Dallas, TX or McLean, VA, but with a preference for candidates in Dallas, TX***

This is your chance to be part of the Marketing team attracting customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Manager, MarTech Operations Support, you will bring your analytical and technical skills to a hospitality company with an award-winning culture. On the Marketing Technology (MarTech) Operations Support team reporting to the Director of MarTech Operations Support, you will support Hilton's modern MarTech platforms in ensuring personalized experience for Hilton's customers and seamless use by Hilton's Loyalty & Marketing team.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Perform as team expert for Hilton's Customer Data Platform (CDP) and other MarTech database-related support issues and requests
• Work with Data Engineers on data related issues by conducting evaluation and testing support until resolution
• Be the Team Lead on formal RCA reviews for larger CDP and Database related issues
• Perform intake of new CDP processes for ongoing support and team knowledge sharing
• Develop reusable and ad hoc SQL scripts, API scripts, views, stored procedures for CDP and data related issue troubleshooting and service requests
• Assist team in setting up and evolving data access controls and access request protocols
• Assist in setup and ongoing monitoring of CDP's processes and data health
• Provide and maintain support documentation for MarTech Platforms with emphasis on CDP and MarTech databases integrations (ex. KBAs, SOPs, User Access Requests)
• Backup MarTech Operations team members for everyday support issues and requests for all MarTech platforms

How you will collaborate with others:

• Work directly with platform users, solution providers, IT, Service Management teams for issues, minor system enhancements, or system maintenance cycles with emphasis on CDP and MarTech database integrations
• Represent team by attending meetings with users, IT, and platform providers for CDP and data related items
• Coordinate issue resolution across IT and vendors for your team
• Provide training and knowledge sharing for CDP and MarTech Database integrations

What projects you will take ownership of:

• Perform as Team Lead for CDP and MarTech database issues, support capabilities, and process improvements
• Support team in onboarding support of new MarTech platforms or capabilities with focus on data integrations (ex. user access, data imports and extracts, monitoring)
• Oversee ad-hoc requests including one-time data loads and extracts
• Help establish Hilton's data management and governance processes
• Strengthen team by building data support scripts and establishing processes to better support Hilton's CDP and MarTech databases
• Assist team with other non-data related platform support activities

Why you'll be a great fit:

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field
• Five (5) years of CDP, Database, or SQL experience with focus on system support and enhancements (ex. Redshift, Oracle, Teradata, SQL Server or Treasure Data experience)
• Experience working with data integrations including ingestion and export processes (ex. API, sFTP, and AWS S3).
• Experience with service management and collaboration tools (ex. Jira, ServiceNow, Salesforce, Confluence, and SharePoint)

It would be useful if you have:

• BA/BS Bachelor's Degree in Information Systems, Computer Science, or related field
• Five (5) years of Marketing technology experience
• DBA, Data Engineer, or Data Analyst experience for enterprise platforms
• Cloud or 3rd Party SAAS platform experience
• API integration support experience
• Project Management, IT Service Management, or Support Helpdesk experience
• Experience managing teams or mentoring junior team members
• Hospitality, Travel, or Technology industry experience

What it is like working for Hilton:

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.