Manager, LMS Content & Resource Management

Subway Headquarters Job Opportunity

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The LMS Technology Manager is responsible for supporting the execution of global training programs through the management, optimization, and maintenance of the University of Subway learning management system (LMS). This role ensures the seamless deployment of training content, accurate user enrollment, robust system structure, and reliable reporting functionality to support organizational learning objectives. It is a key position that ensures data integrity, coordinates with cross-functional teams, and drives continuous improvement across LMS operations.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Manage and Maintain LMS Infrastructure - Oversee the configuration, structural integrity, and day-to-day maintenance of the University of Subway platform, ensuring accurate course assignments, user access, and system performance across all global markets.
• Support Content Deployment and User Enrollment - Coordinate the timely launch of training programs by managing course uploads, user group structures, and automated rules for learner assignment, ensuring proper access and regulatory compliance.
• Monitor System Performance and Manage Support Tickets - Respond to and resolve LMS-related support tickets. Troubleshoot user issues and technical errors, escalating platform bugs when necessary. Collaborate with internal teams and external vendors to ensure system stability and performance.
• Ensure Data Accuracy and Reporting - Maintain data integrity by monitoring user and enrollment data. Troubleshoot discrepancies and generate reports to track learner engagement, course completion, and overall training effectiveness aligned with business metrics.
• Collaborate and Drive Continuous Improvement - Partner with cross-functional stakeholders (Training, Operations, IT, etc.) to ensure LMS functionality supports current and future training needs. Recommend and implement enhancements, automations, and process improvements that elevate the user experience and operational efficiency.

Qualifications:

• Bachelor's degree in Instructional Technology, Information Systems, Education, or a related field (or equivalent experience)
• Travel 30%-60%
• 3+ years of experience managing LMS platforms
• Strong technical troubleshooting and analytical skills
• Experience with LMS reporting and data analysis
• Familiarity with SCORM, xAPI, or other eLearning standards is a plus
• Excellent communication and collaboration skills
• Detail-oriented with a strong focus on data accuracy and user experience

What do we Offer?

• Insurance Plans
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V.