Manager, Interpretive Services

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location: Atlanta, GA

Description

OVERVIEW:

• Manages the Emory Medical Interpretation and Translation services department operations.
• Participates in the process of interviewing, selecting, and terminating staff.
• Has responsibility for conducting performance evaluation of staff.
• Manages employee records in compliance with regulations.
• Develops, implements and updates departmental procedures and policies Ensures that Department procedures are in place and makes sure employees follow established procedures.
• Provides guidance to administrative units regarding policies and procedures.
• Strong customer service focusing on providing auxiliary aids for the purpose of effective communication between Limited English proficient, deaf or hard of hearing patients their family or companions and Emory Healthcare staff and providers.
• Collaborates with legal counsel, human resources, and payroll to coordinate or handle requisite administrative responsibilities or deadlines.
• Researches and resolves any discrepancies; oversees quality assurance activities.
• Develops, analyzes, and reports departmental/operational statistics.
• Inventories, orders, and maintains office supplies and forms; completes purchase requisitions and receives supplies.
• Executes business associate agreements with vendors, negotiates prices with vendors; resolves problems with delayed invoices and with any situation that may arise with accounts payable.
• Schedules and coordinates meetings to develop recommendations and action plans.
• Schedules in services to provide departmental information about services provided.
• Develops educational programs for system on the need for and regulations around interpretive services.
• Performs other duties as required.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.