Mac Support Technician

Company : Experis

Location : Boston, MA, 02109

Posted Date : 9 October 2025

Job Details

MAC SUPPORT TECHNICIAN
SHORT-TERM CONTRACT ONLY.
ONSITE IN BOSTON.
We are seeking a skilled and proactive MAC and JAMF Technical Support & Rollout Specialist to support and manage the deployment, configuration, and maintenance of Apple devices across our educational institution. This role will play a key part in ensuring a seamless technology experience for students, faculty, and staff, with a strong emphasis on Apple School Manager , JAMF Pro , and macOS/iOS environments .
Key Responsibilities:

Lead and support the rollout of Apple devices (MacBooks, iPads) across campus.
Administer and maintain JAMF Pro for device enrollment, configuration, and policy enforcement.
Integrate and manage Apple School Manager for streamlined device provisioning and user management.
Provide Tier 1 and Tier 2 technical support for macOS and iOS devices.
Collaborate with instructional technology teams to ensure devices meet curriculum needs.
Develop and maintain documentation for device setup, user guides, and support procedures.
Monitor and troubleshoot device performance, security compliance, and software updates.
Train staff and faculty on best practices for using Apple devices in an educational setting.
Participate in planning and executing technology refresh cycles and summer rollouts .

Required Qualifications:

2+ years of experience in Apple device management in an enterprise or educational setting.
Proficiency with JAMF Pro , including policies, profiles, and scripting.
Experience with Apple School Manager and its integration with MDM solutions.
Strong knowledge of macOS, iOS, and Apple hardware .
Familiarity with networking fundamentals , especially in relation to Apple devices.
Excellent troubleshooting and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

JAMF 200 or 300 certification.
Experience in K-12 or higher education IT environments.
Knowledge of Google Workspace for Education or Microsoft 365 .
Scripting experience (e.g., Bash, Python) for automation and deployment tasks.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.