Logistics Account Manager - Decatur, IL

Logistics Account Manager - Decatur, IL

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This is an exempt level position. Position Summary: The Account Manager position for ADM Logistics will act as the primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their customer accounts to ensure their transportation needs are met on their customer's timeline. This position will own all aspects of accounts brought on by the Sales Team and work with them to ensure their accounts have everything they need from our group. They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group. This position will be measured by customer revenue / profit numbers, load count, and set communication metrics. The Account Manager position will report to the Senior Sales Manager and be based at our Decatur, IL North American Headquarters.

Job Responsibilities:

• Lead day-to-day customer operations, while working with Sales and Carrier Teams.
• Work with Sales Team to onboard new customer accounts
• Manage each customer's shipment from start to finish
• Understand customer's business and utilize knowledge and resources to provide customized solutions to each account
• Address and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditions
• Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer's logistics needs including rate quotations, order management, and customer reports
• Elicit customer feedback to help guide future product and service offerings
• Train additional team members, as necessary
• Logistics consulting and cost reductions
• Track and report trends in customer accounts to management, including revenue and load count reports
• Development and tracking of key performance indicators and metrics
• Establish and meet individual goals and objectives relating to all aspects of the position
• Participate in department sales and operational meetings
• Completion of customer tracking reports
• Track and trace shipments
• Enter orders and quotes
• Quoting customer business

Job Requirements: Excellent verbal communication skills with emphasis on email / telephone communications Ability to work on the customer's schedules and timelines Quick communication. Strong organizational skills and attention to detail Aggressive self-starter with keen negotiation skills in order to be successful in this role Knowledge of brokerage, third party logistics and freight forwarding is helpful Previous account management or sales experience is strongly preferred Proficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is required Knowledge of OPGO / APGO / A0GO is helpful A college degree is preferred Ability to build strong internal and external relationships Ability to work alone or in a team environment

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: $63,600.00 - $116,400.00. The total compensation package for this position will also include annual bonus.