Location Supervisor- Oakland

Location Supervisor For UPMC MedCall Team

The University of Pittsburgh Physicians is hiring a full-time Location Supervisor for the UPMC MedCall team. This position will primarily work the afternoon shift but may need to be available during other shifts for meetings or staff engagement responsibilities. This position will be hybrid after successful completion of training and orientation.

This position entails supervising direct reports and primarily guiding the afternoon shift while also having overlapping responsibilities with the night staff. The individual selected will collaborate closely with the daylight supervisor to assist in the team oversight, departmental planning, development, and execution of projects. Additionally, they will oversee quality assurance and improvement reviews, participate in various meetings, on-call schedules, and possess the ability to coach, mentor, and evaluate staff performance.

Purpose: Manage coordination and supervision of the scheduling, registration, coding, charge and cash posting processes as performed by practice plan staff. Obtain for more than one practice plan, depending on number of Patient Information Coordinators at each location. Direct interaction with physicians, personnel from other practice plans and hospitals, and staff supporting the billing, collections and customer service functions. May need to commute to multiple practice plan sites to perform various job responsibilities.

Responsibilities:

• Engage in department growth activities including onboard, orientation, recruitment, and retention.
• Work with Physician Liaison and Leadership team in outreach.
• Act as a bridge between staff and leadership team.
• Assist management in the development and guidance to staff in their daily activities.
• Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.
• Establish performance measurements for all processes including internal communication workflows, and timely staff performance evaluations.
• Investigate and resolve all issues presented by staff and escalate as necessary.
• Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.
• Assist data analyst in relevant aggregation.

Bachelor's degree in business, healthcare administration, finance or related field and 1 year of healthcare billing, registration or patient business services OR High School Diploma or equivalent and 4 years of healthcare billing, registration or patient business services.

Supervisory experience preferred. Knowledgeable of ICD-9-CM and CPT-4/HCPCS coding, medical terminology, third party payer billing requirements and reimbursement practices and OIG regulations. Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions. Prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran