Licensed Optician

Overview

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About the role: As a MyEyeDr. Licensed Dispensing Optician (LDO), you will analyze prescriptions to make recommendations that provide the highest quality vision care to patients. The LDO fits, measures, and adjusts eyeglasses to exceed patients needs and expectations, and solves any difficulty a patient may experience regarding vision care. The LDO is responsible for providing oversight on all prescriptions throughout the office.

About you: Must be state board certified licensed dispensing optician.

Responsibilities

• Provide patients with exceptional customer service by understanding and assisting their needs.
• Guide and assist patients in eyewear and frame/lens selection, using knowledge of product lines and options to educate patients.
• Converse with patients to analyze and assess vision problems and needs.
• Provide oversight on all prescriptions throughout the office.
• Maximize sales using the companys sales concepts (promotion focus, products, coatings, warranties, second pairs, backups).
• Maximize insurance plans for patients and explain benefits.
• Understand cost of goods and retail pricing to address cost-conscious patients and prevent walking Rx.
• Focus on company Key Patient Indicators.
• Educate patients on adaptation to new prescriptions and care of lenses.
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements.
• Ensure accurate delivery and turnaround times; notify patients of delays.
• Understand promotions, coupons, and third-party programs available through MyEyeDr.
• Perform daily care calls to patients who received eyewear one week prior.
• Use lensometer to neutralize, verify, and perform final inspection of eyewear.
• Notify and re-notify patients when eyeglasses are complete for dispensing; fit and adjust eyewear for each patient.
• Ensure product pricing accuracy; monitor jobs waiting for pickup and inform management of delays over 30 days.
• Clean and merchandise displays daily; place returns in proper bins.
• Perform preliminary testing as needed and process patient payments accurately.
• Help maintain an attractive office appearance and attend all meetings and training opportunities.
• Perform other duties as assigned.

Qualifications

• State Board Certified Licensed Dispensing Optician.
• AA or BA/BS in related field desirable.
• 25 years of related eyewear experience in a similar office environment.
• Demonstrated success in a retail/office setting addressing a broad spectrum of customer requirements and preferences.
• Strong comfort with optical and lens-related concerns; ability to oversee and describe multiple prescriptions daily.
• Proven ability to establish positive patient rapport and build repeat customer trends.
• Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities, and meet patient commitments/deadlines.
• Proficiency with automated equipment and systems standard to the optometry industry.

Growth and Benefits

• Role-specific training programs.
• Opportunity to earn bonuses and commission (role specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match; PTO and paid holidays from day one.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.