LensCrafters - Assistant Manager

LensCrafters - Assistant Manager

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigan, and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

Delivers quality & improvement to exceed all key performance indicators (KPIs): o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors

Supports store business plans to maximize sales & profit

Partner with store manager to lead & develop team

Delivers clear, constructive, timely feedback & partners with Store Manager on development

Executes visual directives & maintains store appearance

Maintains positive working relationship with doctors

Promotes team compliance to all policies

Performs administrative duties

Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

High School graduate or equivalent

1+ year(s) management/supervisory experience with direct reports

Knowledge of retail operations, processes & policies

Strong basic math skills

Familiarity with cash register, computers & calculators

Must have a strong command of the English language for all written correspondence & oral communication

Strong communicator & listener

Demonstrated high-level of selling skills

Proven ability to problem solve

PREFERRED QUALIFICATIONS

College degree or equivalent

Previous experience in leadership position within retail & customer service industry

Knowledge of basic optics

Knowledge of current store merchandise

State licensure (if applicable) &/or ABO Certification in non-licensed states

Brand Final Inspector Certification

Brand Quality, Fitting & Adjusting Program

OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENT

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.