Lead Restaurant Kitchen Equipment Service Technician - Austin, TX

Whataburger Careers

Welcome to Whataburger Careers!

Whataburger is growing fast, and we need Restaurant Maintenance Technicians to grow with us! What started in Texas now spans across 17 states, with more to come. We are built on 75 years of history, a culture of pride, care, love and are committed to innovation in customer and employee experience. Our roadmap includes building Restaurant Maintenance Technician talent pipelines to support our growth. If you are ready to support Goodness 24/7, we want to get to know you! This position leads a team of Restaurant Maintenance Technicians responsible for successful execution of repairs in multiple Whataburger restaurants within a geographic zone. Properly maintains all equipment in Whataburger restaurants including commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components. Effectively troubleshoots and problem solves a variety of service issues. Mentors and trains team. Completes administrative tasks using current technology to help meet departmental goals and procedures. Collects and evaluates bids from outside service vendors. Ensures a safe, efficient, and reliable operating system in Whataburger restaurants. This role is 60% administrative and 40% restaurant repair, either hands-on or team instructional assistance.

Total Rewards

• 5 weeks PTO on Day 1
• Dependable full-time Monday-Friday schedule with on-call rotation. Averaging 7 days per month.
• Competitive Medical, Dental, Vision, Life Insurance, 401k, Wellness Rewards, Employee Assistance Program, Employee discounts
• Flex Medical/Dependent Care Spending plan
• Company vehicle (take home for both work and personal use) with a company paid toll-management system
• Company gas card
• Tablet and Phone provided
• Annual Performance Bonus with no cap
• 11 PAID Holidays per year in addition to PTO
• Ongoing skills training
• Scholarship Program (Available for yourself or your dependents!)
• Whataburger Family Foundation (Hardship Grant Assistance)
• Career Advancement Opportunities
• Discounted meals and so much more!

Responsibilities

• Performs repairs and maintains Restaurant Units assigned. Keeps management advised of status of repairs, special project status and schedule.
• Completes administrative paperwork associated with managing a team such as expense reports, time keeping, and performance reviews.
• Provides support to the operation of Whataburger restaurants 24/7 and keeps the facilities up to the Facilities Brand Standard.
• Provides ongoing feedback on Technician and contractor performance to Regional Facility Manager.
• Implements and organizes programs associated with developing and motivating staff to accomplish established objectives.
• Works with the Regional Facility Manager to ensure all service work orders are successfully executed and work orders are properly resolved/closed according to set departmental goals and customer service agreements. Collects data for and is accountable to performance metrics.
• Assists the Regional Manager in coordinating projects affecting facilities or equipment throughout the Whataburger restaurants.
• Reduces costs associated with equipment repairs by proactively planning and organizing assigned work orders. Monitors workload of team and transfers work between technicians as needed.
• Complies with all national, state, and local regulatory requirements.
• Assumes additional responsibilities as assigned.

Education

• High school diploma/GED equivalent or equivalent work experience
• College hours in technical-related courses (preferred)
• Bachelor's degree (preferred)

Experience

• 3+ years' field experience in HVAC and commercial refrigeration (required)
• 3+ years' work experience in commercial kitchen equipment repair or educational equivalent (required)
• 1+ years' experience in construction trade and carpentry fields (preferred)
• 1+ years' experience preferably in restaurant industry (preferred)
• Experience in handling multiple administrative tasks
• Experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers

Knowledge, Skills and Abilities

• Strong refrigeration & HVAC knowledge / skills
• Strong commercial kitchen equipment knowledge / skills
• Basic carpentry, plumbing, and intermediate electrical knowledge / skills
• Working knowledge of Americans with Disabilities Act (ADA) guidelines and all job-related regulations requiring code enforcement
• Proficiency in MS Office Word, Excel, and Outlook
• Proficiency in Workday
• Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
• Ability to mentor and train others

Professional Certification

• Environmental Protection Agency (EPA) Certification or CFC Certification (required)
• HVAC State Certified License (preferred)
• State-licensed Mechanical Contractor or Journeyman's license preferred (required in Oklahoma)
• Commercial Food Equipment Service Association (CFESA) Certification (preferred)

Working Conditions/Travel Requirements

• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations
• Must possess a valid driver's license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence

6106 Cameron Rd Austin TX 78723-1846