Lead Program Manager

Pm Lead Expectations

Drive Project Delivery: Ensure Innovation Project Manager team is delivering roadmaps, project status updates, and the resolution of blockers. Proactively identify and mitigate risks to ensure successful project outcomes.

Facilitate Communication and Release Management: Serve as liaison between leadership and IPM team to communicate process/policy changes to team. Ensure adoption across the team.

Champion Continuous Improvement: Regularly review processes/policies identifying opportunities for service and operational enhancements.

Resource Capacity Planning: Track IPM bandwidth, proactively address capacity constraints and allocate projects based on business priorities.

Run weekly IPM team meetings: Lead weekly IPM meetings, foster open communication, track action items, and support team morale.

Support Cross-Functional Collaboration: Check in regularly with Scrum Team Product owners to ensure smooth operations, resolve cross-team issues and maintain alignment on standard operating procedures.

Preferred: Good understanding of software development processes and lifecycle. Nice to have: Good familiarity with Generative AI concepts and applications.

Highly self-motivated Comfortable working with highly skilled and experienced software development engineers Understand our Operating Model and its deliverables/artifacts Understand project details, including but not limited to:

• Who is on the project team
• What problem is the project trying to solve
• What is the Total Addressable Market
• Which, if any, Strategic Priorities does the project align to and what is its priority
• What is the (expected) Return on Investment and how is it calculated
• Where does the project currently stand in the Operating model and what is the next set of deliverables

Attend all regular project meetings including SCRUM daily standups. Participate in end-of-sprint testing Drive projects using SAFe Framework and Agile Methodologies Help the project teams / innovators understand the operating model and guide them through it (explain what is needed, why, and help them complete the artifacts Keep all Operating Model artifacts up to date Must be able to provide clear project updates in regular one-on-one meetings with Program leadership (the PM to ensure meetings are scheduled) Complete any/all weekly project updates online (weekly) Be prepared to provide clear and thorough updates to management on a quarterly basis using standard templates Keep meeting notes and distribute them to the attendees (along with recording info if applicable). Add notes to Jira. Move from coordinating to doing; get the project through the different Chevron within the SLA objectives.