Lead Porter

Lead Customer Service Attendant

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products, and are stocked with Grab 'N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Lead Customer Service Attendant is key member of the store team responsible for maintaining our buildings and facilities in a clean, sanitary condition in accordance with TA standards. They ensure a pleasant environment for our customers so that we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Work in a fun, trusting environment focused on great customer service
• Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
• Know and follow all safety and security guidelines and procedures; alert to and report potentially unsafe situations caused by team members and guests; take corrective action when necessary
• Wear and use protective equipment properly and safely
• Know quantities and types of cleaning supplies used for each cleaning assignment
• Leads and oversees the work of Customer Service Attendants and trains new hires.
• Manages the team's schedule
• Perform other job-related duties as assigned

What we'd like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• Excellent customer service and communication skills
• Working knowledge of cleaning equipment and supplies
• Prior experience in a custodial/janitorial position required
• Experience leading and training other attendants preferred
• Ability to work flexible hours including nights, weekends and some holidays

With us, you'll enjoy:

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Pay Range $0.00 - 0.00 per hour - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.