IT Support Engineer I, Kuiper IT Services

IT Support Engineer

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Kuiper IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.

Key Job Responsibilities:

This shift is a 10 hour - Wed-Sat Night-Shift position, with an 8PM start time.

• Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
• Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations.
• Provision, deploy, and troubleshoot bare-metal Windows and Linux servers.
• Configure, deploy, and replace network infrastructure including switches, routers, and firewalls.
• Participate in hiring, training, and development of others.
• Provide technical support for Kuiper production, lab, and launch infrastructure, components, and associated software.
• Provide remote support for Kuiper employees and infrastructure worldwide.
• Perform scheduled maintenance and system upgrades.
• Assist with project implementations and technology deployments.
• Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
• Participate in on-call responsibilities.
• Up to 25% Travel Requirements
• Export Control: This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

A Day in the Life:

You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems.

About the Team:

Kuiper IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.